What Is Airbnb Host Guarantee and How Does It Work?

As a Host, especially listing your home as an Airbnb for the first time, you may have the concern about breakages and damages to your home. After all, this is your investment or perhaps it is a second or third residence of yours, so naturally you would be concerned should things go missing, break or get damaged. Listing through most booking sites such as Airbnb, VRBO or even directly through our website, we require guests to have some kind of damage protection/ insurance. We wanted to work you through that process with a example should a guest book through the Airbnb platform.

In order for the Airbnb host guarantee to work, you will need as much evidence and proof as possible when you make your claim. Many hosts make a claim and think the company will just believe them. In this article, we will discuss the ins and outs of the host guarantee program and how it can help you out pay for damages done by guests.

What Is Airbnb Host Guarantee?
An Airbnb host guarantee is where Airbnb covers up to $1,000,000 in theft or damage caused by a guest during their stay.

This includes:
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How Do You Make A Claim?
Airbnb recommends you try and solve the issue with your guest before getting the company involved. Here are the steps to make a claim:

1. Log into your Airbnb account and go to Airbnb resolution center
2. Select the reservation you would like to make the claim under
3. Under reason, select “damage and conflict”.
4. Click continue and provide proof of damage, i.e. pictures, documentation, etc

What Are Other Alternatives To Host Guarantee?
Instead of strictly relying on the host guarantee, we recommend adding a security deposit and purchasing your own home insurance.
This will give you the greatest success if something were to happen within your listing.
If you live in an area that receives frequent property damage from house parties, nightclubs or overall disruptive guest then add a security deposit that can be claimed without the guarantee.

How Does Airbnb Host Guarantee Work?
You will have to use the Airbnb resolution center and try to resolve the situation with your guest before getting the company involved.
If not resolved after 72 hours you can request Airbnb get a case manager involved to make a final decision.
This included uploading any pictures and documentation that places evidence that the guest was liable. For a full tutorial check out our full tutorial on making a claim using the Airbnb resolution center.

What Does Airbnb Host Guarantee Cover?
The host guarantee covers jewelry, collectibles, and artwork and doesn’t cover pets, possessions stored in common areas, personal liability, or cash and securities.

Final Thoughts
We have never had many problems with our guests, but with that said, being protected by an Airbnb is great. We have answered the most frequent questions and to go one step further, read the Airbnb host guarantee policy.