 Easy Air Rentals makes renting a property easy – but we understand that guests have lots of questions. We try to be as clear and informative as possible so we’ve put together a list of the most asked questions we get! Please don’t hesitate to discuss directly with our Guest Services Team to find out more. Q. What is a vacation rental? Vacation rentals are freestanding, attached or guest houses, villas, cottages, apartments, condos and timeshares offered for short term occupancy. They are largely unregulated. Some rental properties are just one in a large portfolio handled and managed by a leasing company. Other vacation rentals are cared for, and rented out by, the owner. Q. Is Easy Air Rentals Licensed? Yes, we are licensed in Florida as a lodging provider and each home is licensed by the state, the city and the county to be rented as a short-term rental property. Q. What is the difference between renting through a Vacation Rental Property Company versus renting from a Homeowner? There are millions of vacation rental choices to book through companies or individual owners and offering a range of benefits. When choosing a vacation rental from an established property management company, travelers can be assured there’s a reputable hospitality business serving them each day. Guests of professional vacation rental managers enjoy all the benefits of traditional accommodations, with many additional amenities and added values from Easy Air Rentals that remain unmatched:
Q. Do you offer any other service other than lodging? Yes, we certainly do. Feel free to check the available options below and request more info for our Guest Service Team:
Q. Is the vacation home I see on the booking site and photo’s the one I get? Yes, unlike most vacation rental companies, we rent the specific property you see in full detail on our website. We believe that this is the best way to ensure you will be happy with your accommodations. Q. How can I make a reservation? When you find the vacation home of your choice, you can either reserve the property online directly through our website online (www.easyairrentals.com) or speak with a member of our Reservations Team at • [email protected]. Guests may also book through our booking partner sites, Airbnb and HomeAway. When making your reservation, all we require is a 50% down payment that is a non-refundable, which is applied to your rental cost. In most cases we require a $500 security deposit that is refundable. The remaining balance is processed only at your check-in and will be non-refundable at that point. Q. How does the Tax work in Florida? In the state of Florida when booking a vacation rental there are two types of tax. The first is Sales tax (7%) and County Property Tax (6%). Q. Do Booking Sites Do a Background Check? No, we and other booking sites such as Airbnb so require you to identify yourself by uploading a verified ID (Password, Driver’s License etc.) Q. When is the check in and check out times? Check-in time is after 4 p.m. Since we want to ensure everything is in good working order to make your stay enjoyable, please note that you will have access to your property at that time. Again, to ensure that everything is pleasant and enjoyable for those arriving after your departure, we ask that you please depart the property at 10 a.m. Upon request, an early check-in or a late check out, may be arranged based on availability. An additional fee $25/ hour will apply to receive a late check out. Please check 24 hours before arriving/ departing if an early check in or late check out is available. Q. What are your office hours? Our office hours are from 9 a.m. to 7 p. m., Monday through Friday. For our guests, we are available for emergencies 24/7. Q. What is the penalty charge/ cancellation/refund policy? Free cancellation for 48 hours after booking. After that, cancel up to 7 days before check-in and get a 50% refund, minus the service fee. Due 30 days before arrival, collected automatically. If paying by check, must be received and clear 15 days prior to arrival. Cancellations and refunds are subject to contractual policies and procedures and must be approved by management. These policies will be made available at the time of booking and will require your compliance. *Please note, Florida is a tropical climate as such changes in weather are to be expected. Cancellations due to weather (including catastrophic events) are not permitted. We recommend purchasing CFAR (Cancel for any reason) Travel Insurance. This can protect your vacation investment if unforeseen circumstances require you to cancel your trip. Q. What are the Hurricane Policies? Hurricanes are always a possibility in Florida. In the event of a mandatory hurricane evacuation, a refund will be given for all days covered by the evacuation order. Q. What will our responsibility be when we check out? You will be responsible for the following upon checkout.
Q. How should I leave the property? Although a housekeeping attendant comes before you arrive and after you leave to ensure the property is clean, you are responsible for leaving the property in the condition you received it in. You are renting some one's home and you should leave it the way you would want your own left. Excess cleaning, if needed, will be held from your security deposit. Q. How will I receive my confirmation and arrival instructions from Easy Air Rentals? The confirmation and check in instructions will be sent via e-mail. To be certain you receive these e-mails, please adjust your spam filter to add the domain easyairrentals.com to your list of accepted email addresses. You will receive a reservation confirmation after your down payment has been applied to the reservation, and check in instructions will be sent after the full payment of your reservation. The door codes, address and directions and property info will be informed upon email prior to arrival. Q. Do you have a lost and found? Yes. If you leave something behind on your visit and we find it, we can hold it for pick up for 15 days. We can ship the item/s to you at your cost. For more details, contact our Guest Services Team at (904) 586-4884 • [email protected]. About the Vacation Homes: Q. How many people are allowed to stay in each home? The maximum occupancy for each property is established by the individual homeowner and will be listed in the unit description section on the website or will be provided when you reserve your property. In some cases additional guests would be allowed and charged for per person per night stay. Q. Are the pools heated? Some of our properties do have heated pools and Spas. Some of the properties also have the option to heat the pool at an additional fee per day. If it is not specified on the property listing online, feel free to email [email protected] to speak to a Guests Services team member to find out if that particular properties pool is heated. Q. Is there air-conditioning and central heating at the properties? All of our vacation homes have HVAC system – Heating, ventilation and air conditioning system. Please note that this is a central temperature system, which means that it can take up to a few hours to have the house fully heated or cooled. Q. Is the Kitchen fully equipped in the vacation home? Yes, every vacation home, townhome and condo have a fully equipped kitchen. Including; glassware silverware, dishes, utensils, pans and pots. Appliances as; stove, oven, coffee makers, blenders, toasters, kettles, microwaves and a few others are also available at some properties. Please note, coffee, sugar, creamers and basic seasonings are not provided at most properties. Q. Is there a telephone located at the properties? No, there is not. Q. Are linens and towels available? Yes, there are linens and towels provided in each home. All bedding is provided and towels are supplied at twice the number of maximum occupancies. Beach towels may not be included so we recommend that you bring your own from home but feel free to check in with our Team at [email protected] Q. Are the vacation homes cleaned daily? No, our homes are cleaned before your arrival and after your departure. You can request a mid-stay clean at an additional charge. A mid-stay clean includes: cleaning all the bathrooms and the kitchen area, vacuuming and dusting, sweeping and mopping and making the beds (no washing of linens and towels included). Q. Are there cleaning supplies? We do leave cleaning supplies in the home. There is a mop, broom, dustpan, vacuum, iron and ironing board in the properties. All of our homes also include a washing machine, dryer and dishwasher and we provide laundry and dishwashing soap. Q. Are the properties non-smoking? Yes, all of our properties are non-smoking. Smoking is ONLY permitted outside of the property with the doors closed to avoid the smoke going inside of the house. Any evidence of smoking or illegal drugs will be subject to a $500 fine. Q. Are there any handicap accessible properties available? Yes. Please contact our Reservation Team for a list of handicap accessible properties. Q. What if I want to stock my vacation home with food and snacks? There are a variety of supermarkets nearby to most vacation rental communities for guests who wish to have their favorite snacks and meals on-hand and in-home. We also offer our guests the option to order a Welcome Basket to be delivered prior to their arrival – this basket contains a few essentials and some amazing food to help you settle at the property without the trouble to go to a store first. We do provide a House Guide for each property with recommendations of local restaurants and supermarkets. Alternatively, you can go to instacart.com and order all the groceries you need and have it delivered to the home on the day of your arrival. Should you want Management to accept the order and unpack into the fridge and cupboards, that would be possible at an additional $35 fee. Q. Will I have access to internet and cable television? Most of our vacation rentals are equipped with free wireless high-speed internet and cable T.V. The service is not under the control of Easy Air Rentals and if any service interruptions or slowdowns occur, we cannot be held responsible. However, our team will ensure the service provider is aware and taking the proper actions regarding any eventual issues. Any additional Pay-per-view T.V. orders will be charged to the guests. Q. What should we do if we have an issue with the home? During regular business hours (9 a.m. to 7p.m) and speak directly to one of our Guest Services team members at (904) 586-4884. All issues will be documented and addressed in a timely manner. To ensure your piece of mind, we additionally have a representative on-call to deal with any emergency situation within your vacation home property, outside business hours leave us a massage at (904) 586-4884 or send us an e-mail to [email protected]. Q. Can I have a big party at the rental home? In most cases, parties are not permitted in the homes unless the property listing specifically states that the vacation rental home can have events, in which case event fees, event contracts and higher cleaning and security deposits may apply. Q. How do I get access into the property? Some properties have keyless entry pads and others have lockboxes. When we receive your payment, we send you a confirmation email which includes all check in and out info and entry instructions with the code to access the property. Q. What about grilling? Florida Law prohibits grilling on the decks and balconies of rental properties. Some of our properties do have grills, be sure to grill away from the decks and balconies of homes. Guests are responsible for filling propane tanks, they can be filled at local gas stations for around $20, they may not be pre-filled. Guests are also responsible for scrubbing down and cleaning the grill after each use. Please be sure to turn off the gas grill when not in use. Q. Are pets allowed? Most of our properties has a NO PET policy. Your breach of this provision shall be considered material, and shall result in the termination of your tenancy forfeiture of all monies paid and additional cleaning fees may be applied from deposit. Should a home allow pets, we would require a non-refundable “Pet Fee” per pet for additional cleaning. Should there be any damage as a result of the pet, the cost would come out of the initial deposit or you may be charged over and above that depending on the severity of the damage.
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